Rol Air Plumbing and Heating
  • Zimmerman, MN, USA
  • $16-$18
  • Hourly
  • Full Time or Part Time

Health, dental, and vision insurance, PTO, paid training, 401(k) with match, and unlimited growth within the company


Rol Air Plumbing and Heating of Zimmerman, MN is currently hiring for a friendly full-time or part-time CSR to answer phone calls, effectively communicate with customers, and perform administrative duties in the office. This Customer Service Rep position works a flexible full-time or part-time schedule and earns a competitive pay of $16-$18, depending on experience. We are industry leaders and believe that hard work can also be fun.

In addition to competitive pay and our company culture, we offer our CSR the following benefits and perks:

  • Health, dental, and vision insurance
  • PTO
  • Paid training
  • 401 (k) with match
  • Unlimited growth within the company

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

OUR IDEAL CSR

  • People Person - love meeting new people
  • Confident - self-assured and outgoing
  • Energetic - positive with a can-do attitude

If these ideal customer service rep traits describe you, please continue reading!

ABOUT ROL AIR PLUMBING AND HEATING

Rol Air Plumbing and Heating is a leading provider for residential plumbing, heating, AC, drain cleaning, duct cleaning, and water treatment services. We are a very aggressive and growing company with generations of experience delivering the highest quality service available to over 6,000 customers. We are A+ rated by the BBB, have received Angie's List's Super Service Award, and are fully dedicated to earning our position as MN's #1 rated service company. Rol Air delivers Service You Can Trust!

We are an all-for-one and one for all company, no one gets left behind. As a family that helps each other grow, we want only the very best and very motivated to be part of our team. Here you have the opportunity to grow at a level and speed that fits your goals. Everyone is a leader and we believe in promoting from within.

CSR REQUIREMENTS

As a Customer Service Rep, you're the first point of contact for our customers. You follow the customer care "call script" and deliver exceptional customer service reflective of company values. Your problem-solving skills help you effectively manage conflict resolution with customers and promptly report any service issues to the appropriate leader. While taking calls in the office you provide options for service appointments and resolve client concerns over scheduling, which instills confidence in clients and converts a high percentage of inbound calls into paying customers. You work with dispatch to schedule service calls, debrief technicians with accurate customer information, and make sure preventative maintenance appointments are scheduled.

You're an administrative guru! You find peace in the chaos as you input complete, accurate, and updated information into the customer database and ensure club memberships are renewed. You also engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships, and maintain required daily call counts to meet daily, weekly, and monthly quotas. As an office worker, you provide assistance to other members of the customer care team to achieve department and company goals and meet performance metrics required by the company. You also participate in all company-sponsored training classes and always maintain a professional image by wearing company-approved apparel. You're invigorated by the fast-paced environment of work and you love what you do each day because it's exciting and unique.

  • Exceptional customer service skills

Do you want the opportunity to work part-time? Are you courteous and energetic? Do you enjoy office tasks? If yes, give us the chance to review your information.

ARE YOU READY?

If you are excited about this full or part-time Customer Service Rep opportunity, don't delay. Apply today!

Location: 55398

Rol Air Plumbing and Heating
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